Charming Group: E-Government in Malaysia

Thursday, July 3, 2008

E-Government in Malaysia

Malaysia aims to become developed country in the year 2020. To achieve this vision, Malaysia has started to develop its E-Government policies.
Malaysian Government has its own official portal now: http://www.gov.my/
This website consists of four categories: Citizen, Non-citizen, business and government.

Citizen: http://www.gov.my/MyGov/BI/Directory/Citizen/
This website is linked to many other website. Public can get some information under this category, such as education, employment, security and safety, legal matters, health and etc. Public also can use the online service such as job application (http://www.elx.gov.my/) pay for summon (http://www.speed.com.my and http://www.myeg.com.my/) and etc.

Business: http://www.gov.my/MyGov/BI/Directory/Business/
This website is linked to Inland Revenue Board Malaysia, Companies or individuals can summit their income tax return by using e-filling provided here. Besides that, the website is also linked to SSM (application for business name approval), Advertising licenses and etc.

Government: http://www.gov.my/MyGov/BI/Directory/Government/
This website is more likely to provide services for public servant. For example, they can check the computation of Pension, Gratuity and Cash in lieu of Accumulated Leave for Compulsory Retirement, apply for the appointment of education service position, apply for evaluation competency level examination and etc.

Non-citizen: http://www.gov.my/MyGov/BI/Directory/NonCitizen/
Non-citizen can visit this website to search for the information about Malaysia. They can fill the income tax form, apply for renewal of licenses, apply for immigration and etc.

Development of E-Government has given Malaysian citizen a great deal of convenience; it connects public to the government, especially for companies and individuals who need to summit income tax return, it saves lots of time!!


However, success of E-Government still have many barriers, for example, linkage of databases like My-card, public awareness of E-Government, Language barrier in the website (most of the websites are using Malay, including Non-citizen directory), speed’s issues of services and Internet connection area within Malaysia.

E-Government is one of the indicators to show the success of a country. To achieve our vision 2020, E-Government is playing an important role.
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